V3 Frequently Asked Questions
Dinkytown V3 FAQ Overview
More information can be found at:
- V3 Features
V3 Deployment FAQ
V3 Customize FAQ
V3 Trouble Shooting FAQ
Latest update instructions: Update Instructions 12/31/2019
Please contact support with any questions you have when deploying or using the calculators. Feel free to contact us via email at or by phone at (612) 331-2291.
Do your calculators use responsive design?
Do your calculators follow ADA requirements for WCAG 2.1?
What are the terms of your license agreement?
Where can I view your license agreement?
Have your calculators been reviewed by FINRA (formally the NASD)?
Will these calculators work in WordPress?
Do I have to provide a link to you on our calculator pages?
Can I purchase these calculators on behalf of a client?
We have an outside resource deploying our website, how do you support their deployment?
Which browsers do you support?
Which web servers do you support?
What can I customize on the calculators?
Do the calculators work with iFrames?
What technology to you use to create your calculators?
Can I embedd a calculator on my site (without any download)?
Do your calculators use responsive design?Yes - they are designed from the ground up to reponsively adapt to the device they are being used on. Small screens automatically reformat to maximize limited screen space and prevent unnecessary scrolling. Graphs and text resize appropriately and sliding scales adapt to best fit or hide depending the devices viewing size. The V3 calculators were designed to allow you to install one set of calculators that work anywhere you have a browser.
For more information please see Mozilla CSP
Do your calculators follow ADA requirements for WCAG 2.0?Yes - All calculators meet or exceed accessibility specification WCAG 2.1 Level AA and Section 508.
For more information please see Financial Calculators WCAG 2.1 Level AA.
we will continue to monitor and update our software to maintain compliance and ensure any future compliance issues are resolved quickly. If you have a specific calculator on your site where you have a question please feel free to contact us.
To view our complete license agreement, please click: License Agreement
Where can I view your license agreement?To view our complete license agreement, please click: License Agreement
Have your calculators been reviewed by the FINRA (formally the NASD)?The majority of our financial calculators have been reviewed by the Financial Industry Regulatory Authority (FINRA) through one or more of our clients. Whenever there has been an issue, we have acted immediately to address it. The FINRA has a couple of items that they consider extremely important in regards to all financial calculators used by their members.
The first is the definition of "Rate of Return", "Expected Rate of Return" or any other similar term. In order to be compliant, all "Rate of Return" definitions need to include the relevant risk and relevant assumptions used by the calculations being illustrated. All of our calculators that include "Rate of Return" have a definition that has been reviewed and approved by the FINRA.
The second item of concern is that no rate of return on any calculator exceed 12%. The default rate of return for all of our calculators is capped at 20%. This means that no entry in a Rate of Return field can exceed 20%. For our clients that are members of the FINRA, we have an option that reduces this limit to 12%. With this optional limit in place, the calculators are fully compliant with the FINRA rules.
If, for whatever reason, your compliance department, the FINRA or the SEC finds an issue with one of our calculators, we will always do our utmost to resolve the issue immediately. FINRA or SEC issues are resolved at no additional charge. Depending on the issue, most compliance department concerns are covered at no charge as well. There may be a small custom development fee for enhancements or custom changes specific to your company.
Do I have to provide a link to you on our calculator pages?No. As a matter of fact, we are one of the few companies that allow you to brand our calculators as your own. We require no visible reference to KJE Computer Solutions, Inc. or link to our website once the calculator is loaded. We do require a copyright notice in the comments of the source code for each page that you publish and a brief copyright notice when the calculator loads.
Can I purchase these calculators on behalf of a client?Yes, however all updates will be forwarded to the purchaser of the software. If you are not going to be providing long term support for a client's website, you may wish to have your client purchase the calculators directly from us. Your client can then send you access information to download the software so that you can handle the installation.
We have an outside resource deploying our website, how do you support their deployment?We are happy to support just about any third party resource in the deployment of your calculators. All we request is that you provide us with their contact information. You can include this additional information in the comments section of your order, via e-mail, or by just giving us a phone call. Your outside resource can then feel free to contact us directly with any questions or issues that may arise.
Operating systems supported includes Windows Vista, Windows 7, Windows 8, Windows 10, Mac OS X, iOS and Android. The combination of our operating system and browser support covers over 99% of all internet use. We no longer support Windows XP, Windows 98 or Windows 95.
Do the calculators work with iFrames?Yes but it isn't really recommended. When you use and iFrame you need to specify the height and width of the frame. Since the calculators are designed to stretch, you can have some undesirable results if you have the iFrame too short. Scroll bars will appear within the page, and a user will need to scroll inside the page to see the bottom of the calculator or the report. You can fix this issue by making the iFrame very tall, but this is not optimal. Likewise the responsive design of the calculators is prevented from working correctly when the calculator is locked into a specified iFrame size.
In the past iFrames were often used to ease maintenance updates. Older versions of the calculators required you to manually change the definitions and other content in the HTML documents. Using the iFrame could eliminate this effort by simply using the complete page we provide.
With V3 this maintenance issue is eliminated. The best solution is now to embed the calculator code directly into a HTML page. Since the code that makes the calculator appear does not change with updates, you would only need to do this install work once, and all updates would simply require the replacement of the calculator JS files. No manual editing is required.
Can I embed a calculator on my site (without any download)?Yes - we can host all of the JS and CSS files on our server and you will only need to paste a small piece of HTML code into the page where you want a calculator to appear. To give this a whirl please go through our free trial sign-up. It will provide you with the option to download the trial package or paste the required HTML code into your existing web page.
Link to Dinkytown.net free trial page: Free Trial