Use this FAQ to help diagnose and address common questions that come up with different calculator deployments. This document is not yet complete, please contact support with any questions you have when deploying or using the calculators. Feel free to contact us via email at or by phone at (612) 331 2291.
More information can be found at:
Latest update instructions: Update Instructions 12/31/2016
If you see this error message on a development, test or QA server please email us at the link above. We can add as many development, test or QA servers to your license key as you need to support your website.
To fix this issue, if you use ASP or ASPX pages add the following line to the KJESiteSpecific.js file:
This will hide prevent the form tag from wrapping the calculator and fix the IE7 and IE8 issue.
if (KJE.IE7and8) KJE.init();to
KJE.init();Please note that we have code in place that will prevent a calculator from initializing twice, if a second attempt to initialize happens it is just ignored.
<!DOCTYPE HTML PUBLIC '-//W3C//DTD HTML 4.01 Transitional//EN' 'http://www.w3.org/TR/html4/loose.dtd'>
Note the second doctype is technically correct HTML5 code, but the first doctype has been tested and works with older browsers such as IE7 and IE8 that predate HTML5. The calculators render identically with either doctype (HTML5 browsers simply ignore everything after the text HTML).
<meta http-equiv="X-UA-Compatible" content="IE=Edge">
As long as these two line are correctly included in your HTML document all version of IE9 should work as expected regardless of an individual user's browser settings. It also works to prevent people from accidentally using IE9 in compatibility mode (or even allowing them to have the option to use the “broken page” icon to switch to it).
Also note that older Doctypes like those for XHMTL can actually cause force IE9 into rendering with IE8 or IE7 compatibility mode. It is best to stick with one of the two options above.
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Financial Calculators at http://www.dinkytown.net
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